Customer Service Agent

  • Part Time
  • Bethel, AK
  • $18-$24.25/Hr. USD / Year
  • Salary: $18-$24.25/Hr.
  • Apply by 7:00 PM Pacific Time on 7/26/2022

Website SRVC Staffing AGency

SRVC Staffing Agency is Hiring!

Role Summary:

The customer service agent is in charge of helping customers with their travel requirements. This individual contributor function answers guest inquiries and completes numerous responsibilities in the ticketing, check-in, and boarding areas as a part of the passenger service team. This job is union-represented.

Key Duties

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.Job-Specific Experience, Education & Skills


    • 6 months of customer service or community service experience.
    • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
    • Typing speed of at least 25 WPM.
    • Ability to consistently lift 50 lbs.
    • Must be able to bend, stoop, squat, reach and grasp.
    • Flexibility to work varied shifts (e.g., weekends, holidays).
    • Ability to participate in paid training.
    • Ability to learn and operate a computerized reservation system.
    • Ability to adapt to performing work according to to set procedures.
    • Ability to anticipate the needs of others in a fast-paced environment.
    • Ability to communicate in English.
    • High school diploma or equivalent.
    • Minimum age of 18.
    • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations:

Take ownership of your safety, act morally, show kindness, perform well, and be extraordinary by embodying our principles.

COVID-19 Vaccination Requirement

New hires are required, if authorized by relevant legislation, to have undergone the COVID-19 vaccination. The company will make reasonable adjustments when it comes to eligible personnel with disabilities or those who have honestly held religious beliefs.


  • Medical, dental and vision benefits
  • 401k program with a company match up to 6%
  • Monthly incentive pay plan up to $150 per month
  • Annual incentive pay plan with a target 5% payout of annual earnings
  • Generous paid time off
  • Unlimited standby travel benefits on Alaska Airlines & Horizon Air
  • Apply by 7:00 PM Pacific Time on 7/26/2022

For interested applicants, you can apply here on our website or send us a direct email at

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