Customer Service Agent

SRVC Staffing Agency is Hiring!

Role Summary:

The customer service agent is in charge of helping customers with their travel requirements. This individual contributor function answers guest inquiries and completes numerous responsibilities in the ticketing, check-in, and boarding areas as a part of the passenger service team. This job is union-represented.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.Job-Specific Experience, Education & Skills

  Required

  • 6 months of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to to set procedures.
  • Ability to anticipate the needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations:

Take ownership of your safety, act morally, show kindness, perform well, and be extraordinary by embodying our principles.

COVID-19 Vaccination Requirement

New hires are required, if authorized by relevant legislation, to have undergone the COVID-19 vaccination. The company will make reasonable adjustments when it comes to eligible personnel with disabilities or those who have honestly held religious beliefs.

Benefits: 

• Medical, dental and vision benefits
• 401k program with a company match up to 6%
• Monthly incentive pay plan up to $150 per month
• Annual incentive pay plan with a target 5% payout of annual earnings
• Generous paid time off
• Unlimited standby travel benefits on Alaska Airlines & Horizon Air
• Apply by 7:00 PM Pacific Time on 7/26/2022

For interested applicants, you can apply here on our website or send us a direct email at recruit@srvcstaffing.com.